Shipping policy
When will my order ship?
Domestic U.S. orders typically ship within 1-2 business days, and international orders within 3-5 business days. We always appreciate your patience.
I just placed my order. Can I cancel it?
Once an order is placed, unfortunately it cannot be canceled.
Can I cancel my pre-order?
No. Pre-orders are made-to-order and cannot be modified or canceled once placed. Pre-orders get sent to production as soon as confirmation is received, are final sale, and not eligible for refunds.
Can I add or remove products from my order?
Once an order is placed, the customer cannot modify or edit in any form.
Where do orders ship from?
Depending on availability, your item(s) may ship from:
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New York City
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Long Island
Why can I only buy one style per product?
Based on item availability and exclusivity, we set restrictions preventing customers from purchasing multiples of an item to ensure other customers have the opportunity to purchase as well.
Can I pick-up my online order from a NYC TYPE store?
We do not offer in-store pickup for online orders.
What shipping methods do you offer?
Domestic U.S. orders are shipped standard ground by USPS, UPS, FedEx or by various regional carriers based on delivery location. Most deliveries are estimated to arrive in 3-5 business days. In rare cases, delays can occur at the warehouse or carrier level that extend that timeframe.
I placed an order that was canceled the same day. Why did this happen?
There are many reasons why orders may be canceled. They include, but are not limited to:
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Billing and shipping addresses did not match
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Partial match on the credit card information added at checkout
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International
How much is shipping?
Please note that shipping costs may vary based on product and location. We offer free shipping for most domestic shipments, and calculated international shipments will range depending on destination.
How can I track my order status?
To track your order, visit our account log-in page on nyctypeshit.com, after signing in, you’ll be able to review your order status. If you chose to checkout as a guest, you may contact us at hi@nyctypeshit.com to receive your current status. Domestic U.S. orders typically ship within 1-3 business days, and international orders within 3-5 business days.
Why isn’t my order status updated when I log into my account?
Please allow up to 3 business days for order status and tracking information to appear.
Tracking shows my label has been created, but there’s no movement. Why is this?
It may take 1-2 business days for your shipping status to be updated. If your tracking information does not appear 5 business days after shipping confirmation, please email hi@nyctypeshit.com with your order number in the subject line.
My package says “delivered” but I never received it. What should I do?
Your package may be delivered to a mailroom, building doorman, concierge, or even a neighbor who accepted the package in your absence. Please check-in with those individuals first. If you do not have your package 24 hours after the delivery has occurred, please contact hi@nyctypeshit.com with your order number in the subject line.
My order was lost/stolen, what should I do?
Kith is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to. We are not liable for the package after successful delivery. Misplaced packages are non-refundable. If you have further questions or an issue pertaining to a stolen delivery, please contact hi@nyctypeshit.com for assistance with your order number in the subject line.
Do you offer same day delivery?
We unfortunately do not offer same day delivery.
Can I expedite my order?
We unfortunately do not expedite orders under any circumstances.
Can I cancel a pre-order item?
No. Pre-order items cannot be canceled or modified once your order confirmation is received. They are final sale and non-returnable.
Do you ship to P.O. Boxes?
Please note that we do not ship to P.O. Boxes. If you enter a P.O. Box address, we reserve the right to cancel your order.
Can I change the shipping address on my order?
No. In order to ship your items as quickly as possible, we start working on your order immediately after it has been confirmed in our system. Due to the quick and streamlined nature of this process, we are typically unable to make changes to orders after it has been confirmed in our system. Please be sure to confirm the shipping address is correct during the checkout process before placing your order.